Tag Archives: platinum rule

3 Attitudes That Make A Difference

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There are three attitudes that are critical for referral success. These
attitudes affect how others perceive you, how they relate to you, and if they will refer business to you.

Critical Attitude #1

Givers Gain – build relationships with the attitude of giving to the other person
in ways that are meaningful to them. If you are always listening for ways to
contribute to the other person you will build great relationships and a great
reputation. Do you actively listen for ways to help others when you are
networking?

Critical Attitude #2

The Platinum Rule – treat others the way they want to
be treated. Dr. Tony Alessandra, top expert in the field of Behavioral Styles,
popularized the term and the idea that we have better relationships if we treat
others the way they want to be treated vs. the Golden Rule concept of treating
others the way we want to be
treated. Understanding behavioral styles is essential to truly adopt this
attitude. However, just tuning into the other person and matching their style will
make them more comfortable with you. For example, at the simplest level, if
someone is high energy and very enthusiastic, match them with enthusiastic
responses and a fast paced conversation. For a more reserved, quiet person,
tone it down and take your time. Do you put other people at ease when you
interact with them?

Critical Attitude #3

It’s all my fault – successful people take full responsibility for the life
they create. Since referrals come from other people, it is easy to blame others
for bad referrals, not giving referrals back when you refer them, or not
treating the referral the way you would want. If you adopt the “It’s all
my Fault” attitude, you will be more proactive in training others to bring
you good referrals, make sure they are motivated and know how to give referrals
back to you, and coach them on how to handle a referral to protect the
relationship and turn the referral into closed business.

An Old Parable

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“There was a Saint who had a vision about what it was like in Hell & Heaven.

In Hell he saw a huge table laden with food in the center. Surrounding the table were starving people who all had very long forks attached to the ends of their arms. They could stab the food, but the forks were too long for them to put the food in their mouths. They were all screaming in frustration as they tried to eat the food that they longed for.

In Heaven, the saint saw the exact same table laden with food & people with the long forks at the ends of their arms. However, here the people were all smiling & enjoying the food. What they were doing was stabbing the food & putting it in EACH OTHER’s mouths!

The moral of the story is that our heaven & hell is right here on earth, how much we want to help others & be helped in return is what makes the difference.”

Thanks to Akhil Shahani, Managing Director of The Shahani Group who posted this on his Ecademy site. Now, how to apply this to business? Any thoughts?